Refunds and billing errors

What to do if you think you were charged by mistake.

Our refund policy

We don't give partial refunds for unused time in a billing period, unless the law requires it. When you cancel, you keep PRO until the period ends.

Charged in error?

Email billing@globeitinerary.com within 7 days of the charge. Include:

• The email address on your account
• The date and amount of the charge
• What went wrong

We look at each request case by case.

EU and UK customers

You may have a 14-day right of withdrawal from the date of purchase. See the Terms of Service for details.